FAQs

Check your current firmware version is v02.31 or higher if not update your device to the latest firmware version available.

If the error persists after upgrading contact with technical support service.

If the NEO master unit NEO8060 shows this error, it means that FlexNet connections between one or more NEO units are failing. This will make the backup connection engage as long as this issue has not been solved. To fix this error check the ethernet wiring between devices.

If you are connected via Wi-Fi with your PC to a network in which there are several NEO devices, you will not be able to see the complete list of devices connected to this network so you will need to address each device individually via its own IP. This is because through Wi-Fi, broadcast packets are not active by default, so you can only connect via unicast mode. In order to see the complete list of devices, you will need to connect via wire to the same network and access them via “Discover Tool” window on NEO Configurator.

NEO amplifiers work at 100V, a speaker line with 100V provides 4x more power than a 50V line. Therefore, you just need to make sure that 50V speakers are tapped at 1/4 (or less) of their maximum power. Our recommendation is to simply verify the tapping of the existing speakers.

This error corresponds to the cover being open. The cover must be closed and the sensor screw tightened.

This is due to not taking into account several facts:

• You must convert the audio file with LDA Audio Converter.
• The USB stick must have FAT32 format.

For more detailed information on this problem click the following Handbook :

A Watchdog error can occur when a device has been stored in the warehouse for a long time. You should restart the device several times to clear the error.

By default, the attenuators are not activated with a 24V switching input for the MPS-8Z but it is possible to enable. It can be enabled by accessing the root menu following these steps:

• Configuration/ACSI Devices/Install (add MPS8Z)
• Configuration/ACSI Devices/ Mics Config/ Select ACSI/ Override (enable or disable the option to activate the 24V input in the override when calling the particular zone with the MPS8Z).

For the VAP-1 it is not necessary to enable any special configuration, the device is configured by default.

This is because the link with some of the auxiliary devices connected to the NEO input called “mic remote” was lost.

To solve it, you should verify the correct connection of the auxiliary devices on the input “mic remote” of NEO. It is recommended to use a straight UTP T568B cable (CAT 5e or higher).

Because  the devices are not registered in the NEOc project, for more information see the following Handbook.