Check your current firmware version is v02.31 or higher if not update your device to the latest firmware version available.
If the error persists after upgrading contact with technical support service.
If the NEO master unit NEO8060 shows this error, it means that FlexNet connections between one or more NEO units are failing. This will make the backup connection engage as long as this issue has not been solved. To fix this error check the ethernet wiring between devices.
If you are connected via Wi-Fi with your PC to a network in which there are several NEO devices, you will not be able to see the complete list of devices connected to this network so you will need to address each device individually via its own IP. This is because through Wi-Fi, broadcast packets are not active by default, so you can only connect via unicast mode. In order to see the complete list of devices, you will need to connect via wire to the same network and access them via “Discover Tool” window on NEO Configurator.
NEO amplifiers work at 100V, a speaker line with 100V provides 4x more power than a 50V line. Therefore, you just need to make sure that 50V speakers are tapped at 1/4 (or less) of their maximum power. Our recommendation is to simply verify the tapping of the existing speakers.